Data Protection Document

Eb99 Privacy Policy — Your Information Is Safe With Us

This privacy policy explains in detail how your personal information is collected, stored, used, and protected on eb99. We believe transparency is the best form of security.

Updated: January 2026 SSL Secured In English
About This Policy

By using the eb99 platform, you are considered to have accepted this privacy policy. It forms part of our Terms and Conditions— together forming the complete legal framework governing our services.

1. Introduction & Our Commitment

Eb99 (hereinafter referred to as "we", "the platform", or "the website") treats the privacy of your personal information with the utmost seriousness. The trust of millions of users across Bangladesh is our most valuable asset, and we are committed to ensuring that every piece of your information is kept with the highest level of security.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have over your data. We never use your information for any hidden purpose — every step is laid out here transparently.

Eb99 operates under an international gaming license, and our privacy policy is built in accordance with international data protection standards. Your information is never sold to third parties or shared without authorization.

2. What Information We Collect

When you create an account and use our services on eb99, we collect various types of information. The following is collected in accordance with this privacy policy:

Data Type Details Collection Time
Identity Information Full name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email, mobile number, address At the time of account creation
Financial Information Mobile Banking/Nagad/Rocket number, transaction history During Deposits & Withdrawals
Device Information IP address, browser type, operating system At every login
Gaming Information Betting history, preferred games, session duration While Playing Games
Cookie Data Browsing habits, preference settings While Browsing the Website
What We Do Not Collect
  • Your full bank card number or CVV code.
  • Your social media passwords or private messages.
  • Information about other members of your household (unless they provide it themselves).

3. How Collected Information Is Used

Under eb99's privacy policy, your information is used only for specified purposes. We never use your data for unnecessary reasons.

  • Account Management: Keeping your profile active, verifying logins, and maintaining account security.
  • Payment Processing: Processing deposits and withdrawals, verifying transactions, and safeguarding financial security.
  • Service Improvement: Personalizing your gaming experience and informing the development of new features.
  • Fraud Prevention: Detecting unauthorized transactions and keeping your account secure.
  • Customer Support: Providing prompt resolution to your questions and complaints.
  • Legal Obligations: Meeting regulatory requirements.
  • Marketing Communications: Sending promotional offers where you have given consent (with the option to opt out).
Please Note

You can opt out of marketing communications at any time. Simply let our support team know and we will action it immediately.

4. Data Sharing & Disclosure Policy

The most important aspect of eb99's privacy policy is this — we never sell your information. However, certain data may be shared in the following limited circumstances:

  • Payment Provider: Necessary information is shared with Mobile Banking, Nagad, Rocket, and USDT providers to process transactions.
  • KYC Verification Service: Necessary information is shared with authorized third parties for identity verification purposes.
  • Law Enforcement Agencies: Information may be disclosed pursuant to a court order or legal obligation.
  • Game Provider: Minimal data related to game outcomes may be shared to ensure fair gaming.

Data sharing agreements are in place with all third parties, who are required to comply with our privacy policy standards.

5. Cookies & Tracking Technologies

Eb99 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and security tokens Deleted at end of session
Functional Cookies Remembering language preference and game settings 30 days
Analytics Cookies Traffic Analysis for Service Improvement 90 days
Marketing Cookies Displaying relevant offers (subject to consent) 180 days

You can delete or disable cookies through your browser settings at any time. However, disabling essential cookies may cause certain features of the website to not function properly.

6. Data Security Measures

Eb99 employs industry-leading technology to safeguard your privacy. Our security operates across multiple layers:

  • 256-bit SSL Encryption: All data transmissions are conducted over encrypted channels.
  • Firewall Protection: Advanced firewall systems to prevent unauthorized access.
  • Two-Factor Authentication (2FA): An added layer of security at login.
  • Regular Security Audits: Independent third-party experts regularly audit our systems.
  • Data Backup: Your information is regularly backed up to secure servers.
  • Restricted Access: Only authorized personnel can access your data.
Security Certification
  • Internationally licensed and regularly audited platform.
  • RNG (Random Number Generator) certified.
  • Adhering to responsible gaming standards.

7. Data Retention Period

Under eb99's privacy policy, your information is not retained beyond what is necessary. Separate retention periods are defined for different types of data:

  • Account Information: For the duration of the active account and 5 years after closure.
  • Financial Transaction Records: Up to 7 years as required by law.
  • Gaming Log: Up to 3 years.
  • Customer Support Contact: Up to 2 years.
  • Marketing Consent Records: 1 year after consent is withdrawn.

Once the designated retention period expires, your data is securely deleted or anonymized.

8. Your Data Rights

Our privacy policy gives you full control over your personal information. Your rights are outlined below:

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You may request that incorrect or outdated information be updated.

Right to Erasure

You may request the deletion of your data under certain conditions.

Right to Restrict Processing

You may request that the use of your data be restricted under certain circumstances.

Right to Data Portability

You can download or transfer a copy of your data at any time.

Right to Object

You may object to your data being used for marketing or any other purpose.

How do I exercise my rights?

Submit a request via email or live chat to our support team. We are committed to responding within 30 days.

9. Minor Protection Policy

Eb99 does not collect information from anyone under the age of 18, and providing services to minors is strictly against our privacy policy. We enforce rigorous age verification measures.

  • Age verification is mandatory at the point of registration.
  • Age verification is completed as part of the KYC process.
  • Parents can report suspicious accounts to our support team.
  • Any account identified as belonging to a minor will be closed immediately.
A Note for Parents

If your child has used eb99 without your knowledge, please contact us immediately. We will take action right away.

10. Third-Party Services & Links

The eb99 website uses certain third-party services that help us improve the quality of our offerings. These services operate under their own privacy policies.

  • Game Provider: Licensed international gaming software companies.
  • Payment Gateway: Mobile Banking, Nagad, and Rocket each have their own privacy policies.
  • Analytics Tools: Anonymized data analytics software used for service improvement.
  • Cybersecurity Services: Provider of fraud detection and DDoS protection.

These third parties are not permitted to use your information beyond our instructions, and they are contractually bound to uphold the standards of our Privacy Policy.

11. Changes to the Privacy Policy

Eb99 may update this privacy policy when necessary. For any significant changes, we will:

  • We will post a notice on the website.
  • We will notify you of any changes via your registered email.
  • The "Last Updated" date will be noted at the top of the page.
  • Notice will be given at least 7 days before any changes take effect.

Continued use of the platform after the updated policy takes effect will be considered your acceptance of the revised Privacy Policy.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Data Protection Team:

Contact Methods
  • Email: [email protected]
  • Live Chat: Click the chat button in the bottom-right corner of the website.
  • Support Hours: 7 days a week, 24 hours a day.
  • Response Time: 24 hours for general inquiries; 30 days for formal requests.

We take every complaint seriously and remain fully committed to protecting your privacy.

Your In Protecting Your Privacy Our Commitment

End-to-End Encryption

Every transaction and piece of personal information is encrypted with 256-bit SSL technology. No third party can ever access this data.

Your Data Is Never Sold

Eb99 never sells your personal information to third parties. Your data is used solely for the purpose of providing our services.

Full Control Is in Your Hands

View, update, or request deletion of your data at any time. Your data belongs to you.

Regular Security Audits

Independent third-party security experts regularly audit our systems and identify potential vulnerabilities.

Two-Factor Authentication (2FA)

Add an extra layer of security to your account. Keep your information and funds protected from unauthorized logins.

24/7 Data Protection Support

Our dedicated team is always ready to address any privacy concerns or complaints promptly.

About Privacy Enquiry

Here you will find answers to the most frequently asked questions about eb99's privacy policy.

Want to know more?

Our support team is always here for you.

No, eb99 never sells your personal information to third parties. Your data is used solely to provide our services, ensure security, and meet legal obligations.

Even after an account is closed, certain data (such as financial records) must be retained for 5–7 years due to legal obligations. However, marketing and other non-essential data is deleted immediately.

Disabling essential cookies may cause login and certain features to stop working. However, turning off analytics and marketing cookies will not affect core services. Cookies can be easily managed through your browser settings.

In some cases, limited data may be transferred internationally to meet the requirements of game providers or payment services. In all cases, encryption and international data protection standards are strictly observed.

Standard correction requests are processed within 7 business days. Formal data deletion requests are completed within 30 days. For urgent matters, please contact us via Live Chat.

Play Safe, Enjoy with Peace of Mind

Your privacy is fully protected at eb99. Join today and experience Bangladesh's most trusted gaming platform.

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